FAQs about OVODropship

Where are you located?

Our headquarters office is located in Suzhou, Jiangsu, China. It is very close to the world's largest sourcing destination which facilitates us to source products for clients.

How many staff do you have?

We are a team of more than 50 experts who are very experienced in product sourcing, product quality inspection, product picking, and packing separately. We are committed to providing overseas e-commerce entrepreneurs with the most professional Dropshipping Services.

What is your pricing policy?

We only charge for product, packaging, and shipping, with no upfront fees or additional fees. In fact, we offer permanent storage services.

Can you source products for me?

Yes, we have a professional purchasing team to source high-quality products for our customers at low prices. 

What products can you source?

Any product! We have cooperated with thousands of factories and suppliers for many years. Our sourcing team can source top-notch products that meet your requirements. You just need to send us products pictures or links. We will begin our sourcing for you.

Can I still use your fulfillment services if I have items from another supplier?

Yes, absolutely you can. You just need to send your products to our fulfillment center, integrate your store with our system, and start fulfillment.

How do you control the product quality before they are shipped out?

OVODropship sets high quality-control standards for products that we will send out to your customers. All the products arriving at our fulfillment centers will be strictly inspected by our professional staff in the quality control department.

Do you offer free quality check services?

For products purchased on OVODropship, we offer free quality check services. For service products and products shipped from other suppliers to OVODropship warehouse by clients, we have to charge quality inspection fees.

Do you offer free warehousing?

Yes, we offer free warehousing services for our customers. And it is permanent free storage.

Do you offer branding and customization?

Yes, we have different branding and customization services such as custom labels and hangtags, customized packages, and marketing inserts (gift cards with branded logos,  thank-you notes, promotional material). 

We want to design and sell unique and innovative products. Do you support print on demand?

Yes, we have a POD platform -OVOPrint. After you register on the platform you can design products for free. After the design is completed, you place the order. Once the order is generated, we will customize the product, inspect quality, pack and delivery the products for you.

What is your daily order processing capacity?

We can handle up to 10000 orders per day from our fulfillment warehouses.

What e-commerce platforms do you offer integration for?

We offer integration for the following e-commerce platforms: eBay, Shopify, WooCommerce,  and others.

Is the data about our store safe when we connect it to your system?

Yes! Your data is absolutely secure. We only read and write your orders and other information involving your store is not available for us.

Which countries do you ship to?

We are shipping products worldwide. We can ship your products to any country.

What are your shipping times?

It varies on the shipping destination and shipping methods. The express shipping time to the main dropshipping markets is 5-10 days and the economic shipping time is about 10-20 days.

What courier do you use to ship?

We will analyze and compare the shipping rates and routes to choose the most economical yet fast shipping service for your products. The couriers that we usually use are UPS,  USPS, DHL, CNE, etc. 

What payment methods do you accept?

We accept different payment methods like T/T,  Alibaba Trade Assurance, Paypal, and Alipay.

What is your refund, resend and return policy?

We have a detailed refund, resend and return policy when it concerns orders delayed, orders not received, product damaged, incorrect or missing products, order cancellation, etc. Please check our refund policy page for more details.
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