OVOPrint provides warranty and after-sales service for the products we shipped out. Please be aware of the important notice below:

Order details

Once you have paid for the order, it will be produced soonest possible. If you want to change certain parameters, Customer addresses, etc., please check whether such an option is available in your account. If you do want to modify or cancel your orders, please contact OVOPrint Customer Service, we are not bound to fulfill your request but we will do our best on a case-by-case basis. 

Shipping address

Before ordering from us, it is the Customer's responsibility to check and verify the full ability to receive the Products. Correct address and postcode/zip code, telephone number are absolutely necessary to ensure the successful delivery of Products. All information required on the checkout page must be filled in precisely and accurately. OVOPrint will not be responsible for failed delivery due to incorrect delivery address or phone number. Should you like to ask for a change in the delivery address or any other special requirements, please change it in your order account or contact OVOPrint Customer Service.

Print files

OVOPrint will try our best to produce the products according to customer’s design. So, it is the customer’s responsibility to ensure the designs are qualified for production. When customers use the online design tool, the favor patterns and full-bleed images are necessary. Any space that isn't covered by your design will reflect the original fabric, that’s why patterns and full-bleed images usually turn out the best.

Please be aware that it is the customer’s responsibility to verify the quality of the content (including but not limited to misspelled words, grammatical errors, formatting, design, or overall appearance) before ordering a product. This refund policy does not apply to content, only to the physical product. If the poor print quality is caused by the unqualified print files, OVOPrint could not provide the after-service.

Actual product notice

This size data is measured on a flat tile surface. Due to the different measurement methods, the difference within 1-2cm is normal. And the picture displayed is for reference only, the final product effect is subjected to the actual product itself. Due to objective factors such as different production batches, machinery, and equipment, there might be slight color, position, and size differences. The above differences are normal.

Warranty period

If you received an unqualified product, please contact OVOPrint customer service within 3 weeks of receipt. Tell us about the details and provide relevant pictures and proof.

If you received the parcel with a missing item(s), please contact OVOPrint customer service within 1 week of receipt. Tell us about the details and provide relevant pictures and proof.

OVOPrint will provide the after-service according to your submission details.

Acceptable reasons for returns or refunds

Quality Issue

Wrong Sizes Issue

Missing Items

Deliver to the wrong address

Returned by delivery with no reason

Tracking numbers not found after 30 days

Shipping Over 65 days by Standard Shipping

Shipping Over 30 days by EXPRESS

Unacceptable Reasons

Artworks Issue from customer

slight color, position, and size differences

Delivered but not received: No one at home and leave the product at the doorstep

Deliver failed: Receiver not available or business closed

Wrong Sizes choice by the customer

Clearance delay

Note: OVOPrint takes no responsibility for the loss, damage of goods, late delivery, because of force majeure as pandemic, earthquake, natural disaster, war, and country policy.

Refund & Return Policy

Once customers requested the after-service, OVOPrint will process them according to the situation (customer’s submission details). Normally we could provide after-service according to description and pictures. Sometimes, we may need you to return the product as a condition for a replacement or other solution options. You will bear the direct cost of returning the product. 

Once OVOPrint confirmed the issues, we provide the following after-service for customer’s choice:

  1. Full Refund
  2. Redelivery of the products
  3. Compensation coupons/vouchers

Feel free to check with us if you have any questions: service@OVOPrint.com.

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